Problem with Digital laserpointer functionality in Powerpoint 2016 MSI version.
When we use the digital laserpoint in the powerpoint presenter view of the Office 2016 MSI version. With certain presentation when we move the mouse a lot in the presenter view screen and then ask for the next sllide. The computer seems to hang for a couple of seconnds. If you then ask multiple times for next slide we get even the application stopped responding. If you wait long enough the presentation continues. We don't have the issue with Office 365 version latest build. The OS we use is Windows 10 latest build. With the latest build of Office click to run the issue is resolved. We can reproduce the issue with different presentations. We can provide you one for testing if need be.
Office 365 ticket info.
Here is the information we have discussed about over the phone:
Please find below my assessment of the issue. Do let me know if anything is incorrect or if I am missing any information.
When opening a PowerPoint Presentation in Presenter View (by pressing F5) the Laser Pointer function is lagging and causing crashes in the application when it is used to point to images (mainly the ones from slide 4 or similar in the example presentation).
The issue the Click To run Version the issue was solved with the latest update as per https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7.
Additional Support Resources / Value Adds: On the MSI version of Office the issue still persists. Please also check the following link to see if they already offered a fix for the issue: https://docs.microsoft.com/en-gb/officeupdates/office-updates-msi?redirectSourcePath=%252farticle%252fa118ec61-f007-492f-bfa5-5a6f764d5471. Also, updating to the latest version might solve the issue.
If there is no fix with the latest version, please contact VLCS Support by following the link:
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its a very annoying problem. Fix it asap!!!!!
same problem here :(
Need a fix fast
Same thing here
Please fix it. I have the same problem